PURCHASE

How can I buy at Miclair?

- Making purchases is quite simple and intuitive, just follow the steps below:

• Visit the Miclair website;

• Choose the product category you want to see (example: coats);

• View the diferente products;

• Choose the desired product and click on the related image;

• Set the color and size;

• Click “Add to Cart” to add the item to the “Shopping Cart”;

• At this moment, you can choose to add more items to the “Shopping Cart” or proceed to the payment;

• To proceed with the payment, choose between create an account or purchase as a guest;

• Fill the billing and shipping information;

• Set the payment method;

• Click “Finalize Order”;

• You will receive the information regarding the order confirmation in your email.

SHIPPING

What are the shipping costs?

- All the costs related with shipping are free in Portugal and Spain. The shipping costs to other european countries are:

• € 10  - Andorra, Austria, Belgium, Denmark, Finland, France, Greece, Ireland, Iceland, Italy, Liechtenstein, Luxembourg, Monaco, Norway, Netherlands, Sweden, Switzerland and the United Kingdom.
  
• € 15 - Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Moldova, Poland, Macedonia, Romania and Serbia.
  

ORDER

How can I check order status?

- You can verify your order by entering in your personal account.

DELIVERY

What is the expectable delivery time?

- After confirmation of payment, the order will be processed, sent and delivered to the customer within the following deadlines:

- Portugal: 1-2 working days

- Rest of Europe: 2-5 working days

RETURN

How can I return a product?

- For any information related with returns please contact Miclair by email to info@miclair.com

PERSONAL ACCOUNT

How can I create an account?

- For creating your account, follow the steps at the account section.

ARBITRATION CENTRE

In case of resolution of consumer conflicts, please contact:

CNIACC – CENTRO NACIONAL DE INFORMAÇÃO E ARBITRAGEM DE CONFLITOS DE CONSUMO

Rua D. Afonso Henriques, 1

4700-030 Braga, PORTUGAL

(+351) 253 619 107

geral@cniacc.pt